PBC Remote Appeals Clinic

Our Welfare Benefits Appeals Service

Pro Bono Community’s mission is to improve access to justice for some of the most vulnerable and disadvantaged members of society. In line with this mission, we have now introduced a new, remote welfare benefits appeals clinic which deploys expertly-trained law student volunteers supervised by a qualified, experienced supervisor to provide free legal advice and representation in connection with welfare benefits appeals.

Because this clinic operates entirely remotely, we are able to take referrals from frontline advice agencies anywhere in the country.

Advice Agencies!

Do you have clients who need free representation at welfare benefits appeal hearings at the First-tier Tribunal?

Do issues such as over-stretched resources mean your advisers are unable to provide this representation, much as they may wish to?


If so, Pro Bono Community can help you to provide a holistic service to your clients by referring them to our remote welfare benefits appeals clinic, thereby ensuring they get the advice and representation they need.

Making a referral

Please be sure to provide the client’s name, contact details and the date on their mandatory reconsideration notice (given that they only have one month from that date to submit an appeal).

What to expect

We Will:

·       Acknowledge receipt of the referral within three working days

·       Triage the case and let you know as soon as we can in the unlikely event that we are unable to take the case on

·       Request copies of any relevant documents from you

·       Arrange an initial virtual meeting with the client, during which we will submit the appeal to Her Majesty’s Courts and Tribunals Service (HMCTS), placing ourselves on record as their representative

·       Provide advice and assistance in relation to all appeal correspondence and documents received including the DWP’s appeal bundle

·       Endeavour to obtain any further necessary medical evidence

·       Undertake legal research regarding relevant precedent case law

·       Prepare detailed written submissions

·       Represent the client at the First-tier Tribunal hearing (provided they agree to requesting a virtual hearing);

·       Advise the client about the outcome, including regarding any arguable errors of law

·       Represent the client in relation to a further appeal to the Upper Tribunal, where applicable.