Sample Module from Introduction to Legal Advice
Assessing Clients and Practical Skills
Identifying clients’ issues and dealing with difficult clients – problems and practical suggestions; interview techniques; triage techniques; referrals and signposting; distinguishing between legal and non-legal issues; listening and reading client exercise.
Other modules include Background, Other Organisations and Legal Aid; Introduction to Social Welfare Law; Introduction and Context of Welfare Reform
Sample Module from Welfare Benefits Law for Volunteers
Disability and Carer’s Benefits
Disability Living Allowance; Personal Independence Payment (how it works and why it is being introduced); similarities and differences between PIP and DLA (including aids and appliances and fluctuating needs); DLA transfers to PIP; Attendance Allowance; Carer’s Allowance.
Other modules include: Employment and Support Allowance and the Work Capability Assessment; Universal Credit; Help with Housing Costs; Benefits and Immigration; Decisions and Reconsiderations; Advocacy and Appeals
Sample Module from Housing Law for Volunteers
Different types of tenancy
Different types of tenancies and key features, including: secure and assured social tenancies; introductory tenancies; ASTs granted by private landlords; ASTs granted by social landlords; flexible tenancies; the main types of tenancies that fall outside statutes/protection (resident landlords, non-secure tenancies).
Other modules include: An Introduction to Housing Law; Possession Proceedings; Common Landlord and Tenant Issues; Homelessness and Allocations
Sample Module from Employment Law for Volunteers
Definition: a) effective date of termination, b) effect of employer appeals process; unfair dismissal: a) automatically unfair reasons for dismissal, b) potentially fair reasons: i. eligibility for unfair dismissal, ii. Capability, iii. Misconduct, iv. contravention of a duty or restriction
Other modules include: An introduction to Employment Law; Basic Claims; Unfair Dismissal; Discrimination; Whistleblowing, Equal Pay and Remedies; Bringing a Claim
Sample Module from Family Law for Volunteers
The divorce process and voidable marriages; S.25 factors; financial remedies process: a) first appointment, b) financial dispute resolution, c) final hearing; interim funding – maintenance pending suit; possible maintenance orders and enforcement; mediation; costs
Other modules include: Domestic Violence – Screening and understanding legal remedies; Domestic Violence – Domestic abuse remedies; Child Maintenance Service and Applications to Court; Children Act 1989 Section 8 Applications and International Child Abduction; Public Law – Awareness of police protection and Emergency Protection Orders; Professional obligations in cases of suspected child abuse
Sample Module from Debt Advice for Volunteers
An Introduction to Debt Advice
Common Issues: e.g., Council Tax arrears, parking tickets and county court judgments; unsecured and payday lending; credit and store card debts; action by bailiffs; bringing a contractual debt claim
Sample Module from Consumer Law for Volunteers
An Introduction to Consumer Law
What is consumer law?; advertising and unfair trading; quality – sale of goods, services and digital content; unfair terms; distance selling, information and cancellation; consumer enforcement and remedies